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Terms & Conditions
This document sets out the detailed rules of a mandatory provision of agency services related to providing the purchase and delivery of the goods presented on a virtual demonstration site (online marketplace) uniquedesign.biz. The proper fulfillment of these Terms and Conditions is equally binding for all parties to the transaction. Formation of the Order by the Buyer, as well as payment by the Buyer on the account (s) confirms the complete and unconditional acceptance of all the rules set out below and the terms of relationships of the Parties.
Regulation of relations of the Parties:
1. Description of the Service
1.1. The Buyer shall instruct and the Agent shall perform the following legal and other actions:
• find a Supplier (if there are two or more options available on the market), which offers optimal conditions for the acquisition of the goods selected by the Buyer of (Batch of Goods);
• Agree the terms of the purchase of goods with the Supplier.
• Conclude with the Supplier contract for the sale of the goods as a Buyer's Agent .
• Pay the cost of the batch under the contract concluded with the Supplier.
1.2. The Buyer also has the right to instruct the Agent o a commission of actions aimed at ensuring the delivery of the Batch of goods to the Buyer. Such actions include in particular: to find the most optimal Carrier (transport, logistics and other companies), the harmonization of the provision of transport services, the conclusion of the contract, payment of carrier services.
1.3. Other liabilities that are above the scope of the Contract and can be executed on the basis of additional agreements to the Contract or a separate transaction.
1.4. The Agent is entitled to act on its own behalf, but at the expense of the Buyer, or on behalf and at the expense of the Buyer. In the latter case - the rights and obligations on deals are related directly from the Buyer.
1.5. Hereby the Buyer gives the Agent an unconditional right on its own, relying on his business experience and his professional reputation by using its commercial relations, to enter into contracts with any contractors in the execution of obligations under the Contract. The Agent has the right to choose own legal structure of relationships with any of the selected contractors. The Buyer is not obliged to grant the Agent with any additional power of attorney to execute any of these requests. The Agent’s obligations to represent the Buyer are clearly indicates in the text of the Agreement and these Terms and Conditions.
1.6. The content of the desired product batch is indicated in the invoice, which is issued to the Buyer by the Agent (or transferred to the Buyer) within three (3) business days from the date after the successful approval of all conditions of purchase of the Batch of goods with the particular supplier. The Buyer’s Payment on the Account is specified means the acceptance of purchasing conditions.
2. The procedure for the provision of services
2.1. The Buyer shall deliver to the Agent all the necessary information regarding the required Batch of Goods on the Website UniqueDesign.biz: the name, content, quantity of the required goods (generate the Order). The transmission of information is made by registering on the Website UniqueDesign.biz, the formation of the Order by sending specific items in a virtual section of My collection ("My Collection") and dispatch of the Order. In some cases the Buyer further informs to the Agent on the required information in respect of the premises (dimensions, characteristics, engineering systems, etc.), where subsequently the goods will be placed or assembled and other information required for the formation of a Batch of goods, as well as identify the individual characteristics of the required Goods.
2.2. Based on the information received (Order), the Agent will negotiate with the specific Supplier on the terms of purchase of necessary quantities of goods, namely the price, delivery time, terms of delivery, assembly and installation (if necessary).
2.3. After approval of all of the conditions necessary to purchase the required goods in accordance with the received Order, the Agent will send an Invoice to the Buyer, which specifies the agreed terms for the purchase and delivery of the Goods. If the Agent acts on behalf of, but at the expense of the Buyer, the Agent sends the Buyer the invoice set by the Supplier.
2.4. In case of agreement with the stated terms, the Buyer makes payments on the Invoice. In case of disagreement with the terms and conditions stated in the Invoice the Buyer informs the Agent of its objections and demands, then the Agent provided re-negotiating on the terms of purchasing of the Batch of Goods with the Supplier.
2.5. After the Buyer paid the Invoice, the Agent undertakes to conclude a contract with a Supplier of sale of the Batch as Agent of the Buyer. If the Agent acts on behalf of the Buyer, and the Buyer paid the Invoice issued by the Supplier, the contract of purchase and sale between the Supplier and the Buyer should be considered concluded from the moment of Invoice payment (acceptance of the terms proposed by the Supplier).
2.6. If the Buyer instructed the Agent to ensure the delivery of the Batch (in the manner and on the terms provided in paragraph 1.2 hereof), the Agent also takes these obligations after the Buyer's payment of the Invoice. In this case, the Invoice specifies the amount required to attract the Carrier (transport company).
2.7. The Buyer has the right to form any number of Orders in the personal Cabinet of the Website UniqueDesign.biz. Each Customer's Order is executed by the Agent in the manner and on the terms fixed by the Contract.
3. The order of transfer and acceptance of services rendered
3.1. The services of the Agent in the course of the execution of the Contract, should be considered as rendered in full and properly since the conclusion of the contract of purchase and sale of a Batch of goods specified in Buyer's Order between the Agent and the Supplier.
3.2. The contract of sale with the Supplier, and the payment of the Batch according to the Invoice of the Supplier is considered to be the confirmation of proper provision of services specified in the Contract.
4. Providing transportation of Goods
4.1. The Buyer is entitled to request the Agent to provide services to ensure the delivery of the Batch .
4.2. Ensuring the delivery of a Batch of goods includes services for finding the appropriate Carrier, negotiating all terms of delivery of the Goods at the Buyer's address and the conclusion of the contract for providing transport (forwarding, logistics) services as a Buyer's Agent.
4.3. According to the results of all conditions agreed with the Carrier the Agent will invoice the Buyer for payment of Carrier’s services or transfers to the Buyer the Invoice set by the Carrier. The fact of payment by the Buyer on this Invoice is a confirmation of acceptance by the Buyer of the conditions of carriage of the Goods.
4.4. The responsibility for proper transportation and safety of Goods during transportation is borne by the Carrier.
5. The rights and obligations of the Parties
5.1. The Agent shall:
5.1.1. carry out properly each of the assumed orders under the Contract.
5.1.2. conclude with the counterparties, the contracts for the purchase of Goods according to the customer's Order, as well as their delivery, assembly and installation (if there are relevant orders of the Buyer).
5.1.3. inform the Buyer at its request of all the circumstances of the performance of its obligations.
5.1.4. transfer to the Buyer all rights and obligations under the transactions concluded with the third parties as the Agent of the Buyer under the Contract.
5.1.5. conduct reclamation work with Suppliers, Carriers and other involved third parties in case of any conflict situations in the procurement and delivery of Batch according to the customer's Order.
5.2. The Agent has the right to:
5.2.1. suspend the services in case of any violation by the Consumer of the obligations under the Contract.
5.2.2. claim from the Buyer of the payment for services rendered on the terms and in the manner prescribed by the Contract.
5.3. The Buyer shall:
5.3.1. When placing an Order - produce a clear and unambiguous indication of name, content and quantity of required items, the need (or lack thereof) to ensure the provision of services for the delivery, assembly and installation of the Goods and provide other important information that may affect the volume and cost of services.
5.3.2. accept the services provided by the Agent in full.
5.3.3. pay the Invoices provided by the Agent, or give a reasoned refusal of payment indicating the deficiencies.
5.3.4. promptly notify the Agent about any changes to the information used during the formation conditions of transactions with third parties.
5.4. The Buyer has the right to:
5.4.1. obtain information from the Agent about the performance of its obligations.
5.4.2. require the Agent to the proper performance of its obligations.
6. Liability of the Parties
6.1. The Liability of Parties for violation of these terms and conditions shall be determined in accordance with the applicable laws of the state.
6.2. A Party is relieved from liability for full or partial breach of obligations if it proves that such a breach has occurred as a result of force majeure.
6.3. The Agent disclaims any and all liability related to improper performance by the Supplier of its obligations, namely (but not exclusively) to the supply of Goods of improper quality, quantity, range, deadlines and other conditions of delivery. The responsibility for these and other violations related to the sale of Goods is born by the Supplier within the framework of the agreement.
6.4. The Agent does not assume any responsibility related to the delivery, installation, assembly of the Goods. The Agent is not responsible for the timing and method of delivery of the Goods to the Buyer. The liability for improper execution of these and other obligations related to the delivery of the Goods is the responsibility of the Carrier in the framework of the agreement
6.5. The liability of the Agent arises only for the actual damage of the Buyer that arose in connection with improper provision of services specified in the clause 1.1 of these Terms and conditions. The Buyer is obliged to prove the dependence between the occurrence of actual damage and failure by Agent of the terms of the Contract, and the amount of actual damages.
6.6. The amount of compensation for the actual damage of the Buyer associated with the improper execution of the obligations in any case is limited to the amount of remuneration that was actually paid and cannot exceed 10% of the Batch cost .
6.7. The responsibility for the accuracy of information provided about the Goods is borne by the Supplier.
6.8. The responsibility for the accuracy of the information on transport and other related services is the responsibility of the Carrier.
We respect the privacy of users on UniqueDesign.biz. This means that we commit to ensuring that we treat all information provided by you with the highest diligence and integrity including where we utilise the services of partners and third parties. We do not, however, accept responsibility for third parties where this is not stated separately.
We collect, store and process personal data solely in accordance with applicable statutory provisions and to the extent necessary to fulfil the contractual relationship between us or to provide the requested services necessary and required. Data about you and/or products that you have put into the shopping cart can be used by us solely for our own marketing purposes. Furthermore, as permitted by applicable law, anonymous user profiles may be used for internal market research purposes and to improve our range of products and services.
UniqueDesign.biz uses technologies provided by Google Analytics (www.google.com) to collect data for optimization purposes. This data is used in order to create user profiles under a pseudonym and cookies are used for this. The collected data can be used by us to present improved and individualised offers and services to a user on UniqueDesign.biz. This data will not be disclosed to third parties. You can prevent the installation of cookies as described under section 3. However, we want to emphasize that in this case the functionality of UniqueDesign.biz will be limited.
The user hereby also agrees to the disclosure of his/her information to third parties insofar as necessary to fulfil the contractual relationship between us and the user or to provide and improve the requested services necessary and required. Any further use of the data, particularly passing on or selling to third parties by us is prohibited, except for the aforementioned purpose or if the passing on of data to third parties has explicitly been agreed upon..
DeliveryOnce you’ve placed an order, it will be delivered to you in the shortest period of time. Please take into consideration that the terms of delivery depend on your location. Your personal manager will provide information on estimated shipping times.
Moreover, it should be noted that we do not deliver your order on our own. We only supervise the delivery process. We cooperate with delivery service providers in various countries and they handle the delivery of your order for you.
The uniqueness of Unique Design is based on the fact that the bestsellers of the best world furniture and interior objects producers are for the first time presented on a single platform with absolutely transparent official prices. Besides, Unique Design platform allows to order full range of related services, providing information about the best designers, reliable construction, logistics and insurance companies. Managers of the company execute professional concierge service, providing full support of orders.
2. What is the price policy of Unique Design?
The price policy of Unique Design is the transparency of the official prices. Unique Design does everything possible to offer you the most competitive prices that you could receive directly from the manufacturers. However, if you receive a better price, please keep Unique Design managers informed. The company is ready to match your best price, paying tribute to your loyalty.
3. Furniture items displayed on the website are in stock?
In stock items are partly presented on the similarly-named section of the website.
Besides, UniqueDesign.biz team will be glad to inform you about the furniture items available at the moment on your request.
For contact please use:
- online chat on the website;
- telephone +31 857 430 708 and +39 029 475 96 01;
- Viber and WhatsApp +31 61 248 23 63.
4. Are all of product colors listed on the website correspond to the real ones?
5. Is it possible to order turn-key design project?
Unique Design is in partnership with the best architects and interior designers of the world. You can order a full range of services to create an interior from the preparation of a design project to the implementation and complete furnishing of the space. If you order full turn-key service including furnishing, 3D rendering will be prepared for you as gift. The examples of the projects can be seen in the Projects section.
6. Which type of spaces are the focus of Unique Design?
Unique Design has a wide range of opportunities and can create such spaces as houses, apartments, hotels, restaurants, offices, as well as the interiors of yachts and airplanes
7. Where can I see an exposition of the furniture displayed on the web-site?
If you are interested in a particular brand, Unique Design will organize a trip to the factory for you, where you will be able to plunge into the atmosphere of the company, ask all your questions about the technology of the production and get acquainted with the full range of products presented by the brand. Unique Design also has a list of secret showrooms all over the world at its disposal, where privileged clients can be invited.
8. What is the order production lead time?
If the item that you would like to purchase is not in stock, the production will take from 8 to 12 weeks.
9. What is the time of delivery?
Depending on your region, the delivery time is as follows:
Delivery of goods from Europe:
- Europe from 2 days
- CIS from 14 days
- Middle East from 20 days
- Asia from 25 days
- North America from 28 days
- South America from 30 days
- Africa from 32 days
- Australia and Oceania from 40 days
Delivery of goods from the USA:
- North America from 2 days
- South America from 10 days
- Europe from 20 days
- CIS from 28 days
- Middle East from 30 days
- Asia from 35 days
- Africa from 35 days
- Australia and Oceania from 40 days
10. What is the return policy?
Return policy is realized in accordance with the return terms of a particular manufacturer. Unique Design provides surveillance of your order and full support in the settlement of force majeure situations